Officially Approved for Use in PHSA, VCH, Fraser Health & Providence Health
Secure, Compliant, Responsible Implementation of Ambient AI for BC
Empathia in 2025 AI Scribe BC Trial Program
in 2025 AI Scribe BC Trial
Empathia's participation means:
Endorsed for use in publicly funded healthcare settings in BC
Vetted for privacy compliance with PIPEDA, PHIPA, and HIPAA
Compatible with multiple care models: in-person, hybrid, and virtual
Eligible for subsidized trial with direct onboarding by provincial tech teams
Your Best Clinical Assistant
What Makes Empathia Different and Outstanding?
Empathia was selected for its ability to meet clinical demands beyond generic scribe feature. Key differentiators include:
Accurate, Customizable Notes
Designed with BC physicians to fit any specialty and workflow
Learns from your edits and feedback to improve accuracy and personalizationautomatically
Use our specialty templates or upload your own for full customization
Generate consult letter and provide post-visit note restructuring with custom macros
Simple, Reliable, and Hassle-Free
Use via mobile app or web browser—no external mic or setup required
Record, Dictate or Call patient anytime, anywhere, any language, and easily transfer notes to your EMR
99.999% uptime and resilient performance, even without internet
Local support team available for real-time responses, in-person demos and training
Strong partnership with national community and regional health authorities, including but not limited to OntarioMD, Canada Health Infoway, Northern Health Authority, and Society of Rural Physicians of Canada.
Not Only Primary Care
Empathia, The Best AI Scribe Tool for Specialties
Usage Snapshot (July 2025)
41.8% of Empathia users in the BC trial are non-primary care
Used in over 60 specialties, across clinics and hospitals
Over 2600 specialty-specific templates are built into the system
Most AI scribe tools are optimized for short, routine visits. But specialists need more:
Comprehensive H&Ps
Conditional A&P logic tailored to complex cases
Flexible templates for varied workflows
Seamless integration of multiple pre-chart inputs (intake, labs, referrals, notes)
Built in close collaboration with a physician panel from multiple specialties, Empathia is the first AI scribe designed to support real-world specialty workflow from day one.
Cardiologist
"I often need to review loads of intake forms, referral letters, and lab results. Empathia’s Smart Summary and screen-capture features make it incredibly easy—I just capture the relevant sections from PharmaNet, CareConnect or lab reports without worrying about PHI, and it generates a clear, organized intake summary. My MOA can also help prep the chart using her account- saving us tons of chart prep time."
Psychiatrist
"What sets Empathia apart is the ability to incorporate pre-appointment input. The added context leads to richer, more accurate notes—especially valuable in psychiatry, where nuance matters. It feels less like a generic scribe and more like a truly tailored assistant. Highly recommended."
Pediatrician, BC trial participant
"Empathia handled our Mandarin-English mixed well-child visits surprisingly well—and never broke when the Wi-Fi did."
Read Other Specialty Pages
“It felt like a breath of fresh air”: A Specialist’s Experience with AI Charting
Loved by Our Users - Empathia User Testimonials
“The difference is palpable. I can maintain eye contact, engage in meaningful conversations, and listen to my patients without the distraction of taking notes.” — Dr. Bella Wu, Otolaryngologist, Richmond BC, as featured by the Specialist Services Committee (SSC)
Dr. Wu participated in the Community-Based Specialist AI Charting Pilot and described the transition to Empathia as transformative:
Significantly reduced cognitive load
Real-time scribing with high clinical fidelity
Enhanced patient engagement and flexibility in scheduling
Noted as improving physician well-being and care quality
“AI scribe allows us to reclaim our time, rediscover joy in medicine, and ultimately provide better patient care.” Her experience reinforces Empathia’s mission to empower physicians—not replace them—with a tool that adapts to complex workflows and improves daily clinical life.
Dr. Corbett Nathan Patrick, MD MSc FRCPC, Psychiatry
“Empathia.ai has been a game-changer in my clinical workflow… especially helpful in psychiatry, where nuance matters and every detail counts. It feels less like a generic scribe and more like a tailored assistant.“
Dr. M. Garcha, Medical Director, Family Medicine, Vancouver BC
“With a large patient panel and multiple responsibilities… Empathia has helped me achieve a better balance between work and personal life.”
Dr. Daniel Ngui, Family Medicine
“As a family physician in Ontario, I’ve trialed several AI scribe platforms, and Empathia is the clear winner… The responsiveness of the team and the efficiency it brings are unmatched.”
Dr. Susan Kuo, Family Medicine
“I work in a suburb with 70% Mandarin speakers. Empathia is one of the only AI systems that can understand many languages besides English. Now I finish 90% of my charting during work hours.”
ED Physician, BC Hospital
"I was in a packed trauma bay with two doctors, multiple nurses, and three paramedics—machines running, everyone feeding me information. Empathia captured it all and generated a coherent note better than I could’ve written myself. It’s like having a second brain in the chaos."
Plastic surgeon in UBC Hospital
“I was on call over the long weekend and had a 90-patient full day hand clinic Tuesday. I used Empathia and it was the best ever!!! All my notes are done. Normally this would take me weeks to catch up on. Thank you thank you thank you!!!!“
How to incorporate AI scribe into my daily workflow?
Empathia is designed to support every stage of the patient visit — from intake to final documentation — with a seamless, specialty-aware experience.
Before the visit
AI prepares a Smart Summary from prior notes, labs, and referrals
Supports patient self-intake via voice or text, auto-flagging risks and conditions
During the visit
Captures real-time conversation via ambient scribe or verbatim dictation
Works in the clinic, telemedicine, or on the go
Recognizes 30+ languages for diverse patient populations
After the visit
Auto-generates consult letters, referral forms, and patient handouts
Smart billing with ICD code and autofill for common medical forms
Learns your style in <5 notes and applies preferred structure across all charts
the Enterprise-grade, Specialty-ready AI Medical Assistant
Canada’s First Enterprise-level AI Solution for BC
Empathia is one of AI scribe tools selected to participate in the province-wide ambient documentation pilot coordinated by PHSA, VCH, Fraser Health, and Providence Health. The pilot aims to evaluate AI-powered documentation tools in real-world outpatient and hybrid settings.
FAQs on Empathia
Yes. Empathia is one of six selected vendors listed in the 2025 provincial pilot, coordinated across multiple health authorities, including OntarioMD, Infoway, and Northern Health Authority.