Secure, Compliant, Responsible Implementation of Ambient AI for BC

Empathia in 2025 AI Scribe BC Trial Program

Officially Approved for Use in PHSA, VCH, Fraser Health & Providence Health

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in 2025 AI Scribe BC Trial

Empathia's participation means:

  • Endorsed for use in publicly funded healthcare settings in BC

  • Vetted for privacy compliance with PIPEDA, PHIPA, and HIPAA

  • Compatible with multiple care models: in-person, hybrid, and virtual

  • Eligible for subsidized trial with direct onboarding by provincial tech teams

Your Best Clinical Assistant

What Makes Empathia Different and Outstanding?

Empathia was selected for its ability to meet clinical demands beyond generic scribe feature. Key differentiators include:

  • Accurate, Customizable Notes

    • Designed with BC physicians to fit any specialty and workflow

    • Learns from your edits and feedback to improve accuracy and personalizationautomatically

    • Use our specialty templates or upload your own for full customization

    • Generate consult letter and provide post-visit note restructuring with custom macros

  • Simple, Reliable, and Hassle-Free

    • Use via mobile app or web browser—no external mic or setup required

    • Record, Dictate or Call patient anytime, anywhere, any language, and easily transfer notes to your EMR

    • 99.999% uptime and resilient performance, even without internet

  • Local support team available for real-time responses, in-person demos and training

  • Strong partnership with national community and regional health authorities, including but not limited to OntarioMD, Canada Health Infoway, Northern Health Authority, and Society of Rural Physicians of Canada.

Watch Demo from Doctor of BC Peer Mentor: Dr. Chimay
Not Only Primary Care

Empathia, The Best AI Scribe Tool for Specialties

Usage Snapshot (July 2025)

  • 41.8% of Empathia users in the BC trial are non-primary care

  • Used in over 60 specialties, across clinics and hospitals

  • Over 2600 specialty-specific templates are built into the system

Most AI scribe tools are optimized for short, routine visits. But specialists need more:

  • Comprehensive H&Ps

  • Conditional A&P logic tailored to complex cases

  • Flexible templates for varied workflows

  • Seamless integration of multiple pre-chart inputs (intake, labs, referrals, notes)

Built in close collaboration with a physician panel from multiple specialties, Empathia is the first AI scribe designed to support real-world specialty workflow from day one.

    Cardiologist

    "I often need to review loads of intake forms, referral letters, and lab results. Empathia’s Smart Summary and screen-capture features make it incredibly easy—I just capture the relevant sections from PharmaNet, CareConnect or lab reports without worrying about PHI, and it generates a clear, organized intake summary. My MOA can also help prep the chart using her account- saving us tons of chart prep time."

    Psychiatrist

    "What sets Empathia apart is the ability to incorporate pre-appointment input. The added context leads to richer, more accurate notes—especially valuable in psychiatry, where nuance matters. It feels less like a generic scribe and more like a truly tailored assistant. Highly recommended."

    Pediatrician, BC trial participant

    "Empathia handled our Mandarin-English mixed well-child visits surprisingly well—and never broke when the Wi-Fi did."

    Read Other Specialty Pages

“It felt like a breath of fresh air”: A Specialist’s Experience with AI Charting

Loved by Our Users - Empathia User Testimonials

“The difference is palpable. I can maintain eye contact, engage in meaningful conversations, and listen to my patients without the distraction of taking notes.” — Dr. Bella Wu, Otolaryngologist, Richmond BC, as featured by the Specialist Services Committee (SSC)

Dr. Wu participated in the Community-Based Specialist AI Charting Pilot and described the transition to Empathia as transformative:

  • Significantly reduced cognitive load

  • Real-time scribing with high clinical fidelity

  • Enhanced patient engagement and flexibility in scheduling

  • Noted as improving physician well-being and care quality

“AI scribe allows us to reclaim our time, rediscover joy in medicine, and ultimately provide better patient care.” Her experience reinforces Empathia’s mission to empower physicians—not replace them—with a tool that adapts to complex workflows and improves daily clinical life.

Real Feedback from Real UsersRead Full Article

Dr. Corbett Nathan Patrick, MD MSc FRCPC, Psychiatry

“Empathia.ai has been a game-changer in my clinical workflow… especially helpful in psychiatry, where nuance matters and every detail counts. It feels less like a generic scribe and more like a tailored assistant.“

Dr. M. Garcha, Medical Director, Family Medicine, Vancouver BC

“With a large patient panel and multiple responsibilities… Empathia has helped me achieve a better balance between work and personal life.”

Dr. Daniel Ngui, Family Medicine

“As a family physician in Ontario, I’ve trialed several AI scribe platforms, and Empathia is the clear winner… The responsiveness of the team and the efficiency it brings are unmatched.”

Dr. Susan Kuo, Family Medicine

“I work in a suburb with 70% Mandarin speakers. Empathia is one of the only AI systems that can understand many languages besides English. Now I finish 90% of my charting during work hours.”

ED Physician, BC Hospital

"I was in a packed trauma bay with two doctors, multiple nurses, and three paramedics—machines running, everyone feeding me information. Empathia captured it all and generated a coherent note better than I could’ve written myself. It’s like having a second brain in the chaos."

Plastic surgeon in UBC Hospital

“I was on call over the long weekend and had a 90-patient full day hand clinic Tuesday. I used Empathia and it was the best ever!!! All my notes are done. Normally this would take me weeks to catch up on. Thank you thank you thank you!!!!“

How to incorporate AI scribe into my daily workflow?

Empathia is designed to support every stage of the patient visit — from intake to final documentation — with a seamless, specialty-aware experience.

  • Before the visit

    • AI prepares a Smart Summary from prior notes, labs, and referrals

    • Supports patient self-intake via voice or text, auto-flagging risks and conditions

  • During the visit

    • Captures real-time conversation via ambient scribe or verbatim dictation

    • Works in the  clinic, telemedicine, or on the go

    • Recognizes 30+ languages for diverse patient populations

  • After the visit

    • Auto-generates consult letters, referral forms, and patient handouts

    • Smart billing with ICD code and autofill for common medical forms

    • Learns your style in <5 notes and applies preferred structure across all charts

Explore Full Workflow Integration
the Enterprise-grade, Specialty-ready AI Medical Assistant

Canada’s First Enterprise-level AI Solution for BC

Empathia is one of AI scribe tools selected to participate in the province-wide ambient documentation pilot coordinated by PHSA, VCH, Fraser Health, and Providence Health. The pilot aims to evaluate AI-powered documentation tools in real-world outpatient and hybrid settings.

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Learn More or Join the Trial

Interested in participating in the pilot?

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FAQs on Empathia

Yes. Empathia is one of six selected vendors listed in the 2025 provincial pilot, coordinated across multiple health authorities, including OntarioMD, Infoway, and Northern Health Authority.